*{box-sizing:border-box;margin:0;padding:0}body{color:#1a1a1a;background:#f5f5f5;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.app{flex-direction:column;min-height:100vh;display:flex}.header{background:#fff;border-bottom:1px solid #e5e5e5;justify-content:space-between;align-items:center;padding:12px 24px;display:flex}.header-left{align-items:center;gap:16px;display:flex}.logo{height:32px}.header h1{color:#333;font-size:18px;font-weight:600}.refresh-btn{color:#fff;cursor:pointer;background:#ff6b35;border:none;border-radius:6px;padding:8px 16px;font-size:14px;font-weight:500}.refresh-btn:hover{background:#e55a28}.stats{gap:12px;padding:16px 24px;display:flex;overflow-x:auto}.stat-card{text-align:center;background:#fff;border:1px solid #e5e5e5;border-radius:8px;flex-direction:column;gap:2px;min-width:100px;padding:12px 20px;display:flex}.stat-value{color:#333;font-size:24px;font-weight:700}.stat-label{color:#888;text-transform:uppercase;letter-spacing:.5px;font-size:12px}.stat-today .stat-value{color:#8b5cf6}.stat-open .stat-value{color:#3b82f6}.stat-derived .stat-value{color:#f59e0b}.stat-pending .stat-value{color:#ef4444}.stat-resolved .stat-value{color:#10b981}.main{grid-template-columns:380px 1fr;height:calc(100vh - 160px);display:grid;overflow:hidden}.sidebar{background:#fff;border-right:1px solid #e5e5e5;flex-direction:column;height:100%;display:flex;overflow:hidden}.content{background:#fafafa;height:100%;overflow-y:auto}.filters{border-bottom:1px solid #e5e5e5;padding:12px}.search-input{border:1px solid #ddd;border-radius:6px;outline:none;width:100%;margin-bottom:8px;padding:8px 12px;font-size:14px}.search-input:focus{border-color:#ff6b35}.filter-tabs{gap:4px;display:flex}.filter-tab{cursor:pointer;color:#666;background:#fff;border:1px solid #e5e5e5;border-radius:4px;flex:1;justify-content:center;align-items:center;gap:4px;padding:6px 8px;font-size:12px;display:flex}.filter-tab.active{color:#fff;background:#ff6b35;border-color:#ff6b35}.filter-tab .count{font-size:11px;font-weight:700}.ticket-list{flex:1;overflow-y:auto}.ticket-item{cursor:pointer;border-bottom:1px solid #f0f0f0;padding:12px 16px;transition:background .15s}.ticket-item:hover{background:#fafafa}.ticket-item.selected{background:#fff5f0;border-left:3px solid #ff6b35}.ticket-header-row{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.ticket-number{color:#333;font-size:13px;font-weight:600}.ticket-status{color:#fff;text-transform:uppercase;border-radius:10px;padding:2px 8px;font-size:10px;font-weight:600}.status-abierto{background-color:#3b82f6}.status-derivado{background-color:#f59e0b}.status-resuelto{background-color:#10b981}.status-cerrado{background-color:#6b7280}.status-chat{background-color:#a78bfa}.ticket-info{flex-direction:column;gap:1px;margin-bottom:4px;display:flex}.ticket-user{color:#333;font-size:13px}.ticket-email{color:#888;font-size:12px}.ticket-subject{color:#666;white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.ticket-date{color:#aaa;margin-top:4px;font-size:11px}.ticket-attention{color:#ef4444;margin-top:4px;font-size:11px;font-weight:600}.no-tickets,.loading{text-align:center;color:#999;padding:40px}.empty-state{color:#999;flex-direction:column;justify-content:center;align-items:center;height:100%;display:flex}.empty-icon{margin-bottom:16px;font-size:48px}.empty-state h2{color:#666;margin-bottom:8px;font-size:18px}.empty-state p{font-size:14px}.conversation{flex-direction:column;height:100%;display:flex}.conversation-header{background:#fff;border-bottom:1px solid #e5e5e5;justify-content:space-between;align-items:center;padding:12px 20px;display:flex}.conversation-title{align-items:center;gap:12px;display:flex}.conversation-title h2{font-size:16px}.conversation-date{color:#999;font-size:12px}.back-btn{cursor:pointer;background:0 0;border:1px solid #ddd;border-radius:4px;padding:6px 10px;font-size:16px}.status-select{cursor:pointer;border:1px solid #ddd;border-radius:6px;outline:none;padding:6px 12px;font-size:13px}.ticket-details{background:#fff;border-bottom:1px solid #e5e5e5;padding:16px 20px}.detail-grid{flex-wrap:wrap;gap:16px;display:flex}.detail-item{flex-direction:column;gap:2px;display:flex}.detail-label{color:#999;text-transform:uppercase;letter-spacing:.5px;font-size:11px}.detail-value{color:#333;font-size:14px}.detail-value a{color:#ff6b35;text-decoration:none}.detail-value a:hover{text-decoration:underline}.attention-badge{color:#ef4444;font-weight:600}.messages{flex:1;padding:20px;overflow-y:auto}.messages h3{color:#999;text-transform:uppercase;letter-spacing:.5px;margin-bottom:16px;font-size:14px}.message{max-width:85%;margin-bottom:12px}.message-user{margin-left:auto}.message-assistant{margin-right:auto}.message-role{color:#999;margin-bottom:4px;padding:0 4px;font-size:11px}.message-user .message-role{text-align:right}.message-content{white-space:pre-wrap;word-break:break-word;border-radius:12px;padding:10px 14px;font-size:14px;line-height:1.5}.message-user .message-content{color:#fff;background:#ff6b35;border-bottom-right-radius:4px}.message-assistant .message-content{color:#333;background:#fff;border:1px solid #e5e5e5;border-bottom-left-radius:4px}.no-messages{text-align:center;color:#999;padding:40px;font-size:14px}@media (width<=768px){.main{flex-direction:column;height:auto}.sidebar{width:100%;max-height:50vh}.stats{gap:8px;padding:12px}.stat-card{min-width:70px;padding:8px 12px}.stat-value{font-size:18px}}.login-container{background:#f5f5f5;justify-content:center;align-items:center;min-height:100vh;display:flex}.login-card{text-align:center;background:#fff;border-radius:12px;width:100%;max-width:380px;padding:40px;box-shadow:0 2px 12px #00000014}.login-logo{height:40px;margin-bottom:16px}.login-card h2{color:#333;margin-bottom:24px;font-size:18px;font-weight:600}.login-input{border:1px solid #ddd;border-radius:6px;outline:none;width:100%;margin-bottom:12px;padding:10px 14px;font-size:14px}.login-input:focus{border-color:#ff6b35}.login-btn{color:#fff;cursor:pointer;background:#ff6b35;border:none;border-radius:6px;width:100%;margin-top:4px;padding:10px;font-size:14px;font-weight:600}.login-btn:hover{background:#e55a28}.login-error{color:#ef4444;margin-bottom:8px;font-size:13px}